Calling Out Sexism.


Good morning, 159th Foot & Mouth Regiment, Private Atkins speaking Sir”.

A typical phone greeting familiar to those who have worked with the British Army over the years – namely one where the individual introduces themselves, their post and then says Sir.
The problem with this greeting is that it assumes two things- firstly that the person calling them is more senior, and secondly that they are male.

On the face of it this may seem a very minor issue to write about, and indeed this article was intended to have been all about Royal Canadian Navy submarine plans and Canada's future as a credible member of 5 EYES – that will follow. But, events over the weekend suggest that actually this is a subject worth looking at in a bit of depth.

The situation started when a Royal Navy officer,  an anaesthetist who posts on twitter as @doctorwibble asked the very reasonable question of  Twitter about why the Army trains people to answer phones with Sir, particularly when they don’t know who is calling?

This led to a mixed response, with some posters actively supporting the point being made – namely that until you know whether you’re speaking to a male or female, and whether its an officer or not, perhaps its better to wait before jumping to conclusions.

Image by Ministry of Defence; © Crown copyright



But other respondents decided that this sort of request was not appropriate, and that it was PC nonsense gone mad by individuals who had never served. In some of the more hyperbolic cases, there were suggestions that this sort of request was designed by the Russians to undermine the effectiveness of our troops, while others suggested that the original poster wouldn’t cope in a real war if they couldn’t cope with being called sir.

After the original poster tweeted an image of their medal rack, the opposition continued, with suggestions that someone whose operational experience included some very punchy theatres, was not equipped with a medal showing they could cope with fighting against Russia (the OSM for time travel perhaps?), while others jumped in and suggested that as a Doctor, the poster would have no idea of what real conflict was like, that their medals were probably fake, and that they were just imposters trying to impose their nasty social engineering on the armed forces.
On the one level this sort of behaviour is nonsensical and, frankly, pathetic. But on the other it also demonstrates the real challenges that need to be overcome to help ensure genuine equality of opportunity exists in the armed forces.

It is very hard to imagine a similar set of attacks had a male officer asked perfectly reasonable questions. It is hard to imagine that they would have had their operational experience questioned, their service history alleged to be fake or that they would be accused of being desk bound cowards and REMFs for asking it.

In the normal world people don’t answer the phone and end the salutation by saying ‘sir’. This is not normal behaviour – there is no need to do it! It would be an extremely minor change to stop this, or encourage a pause until they know who they are speaking to before saying ‘sir’ or ‘ma’am’.
There is a toxic double standard at the heart of the armed forces which seems to still put forward the view that this is inherently a mans world. That there is no place for any females in it, and that any move to try and recognise that all bar one job in the armed forces (Roman Catholic Padre) is open to both men and women is by extension ‘PC gone mad and social engineering’.

It is hard to understand looking at it where this deeply rooted insecurity comes from, but it is something that does not make the military look good. It matters because right now the armed forces are short on people, they are short on qualified people and they need to recruit and retain the very best that our society has to offer in order to keep us as a nation safe.


There is nothing sensible about a culture in which females are made to work twice as hard – not only to do their job, but also be forced to defend their positions when they ask for the most basic of equal treatment and be given the same basic courtesy as their male colleagues.

The level of hysterical overreaction to this case would be funny if it were not so serious. Is it any wonder that the armed forces lack senior women in large numbers if they are constantly forced to defend their right to exist daily? What sort of world is it where this causal passive discrimination is deemed as fine by serving personnel because to change it is ‘social engineering’?

At a deeper level the behaviours demonstrated on Twitter reinforce the view that some males seem to have that women will always have to work twice as hard to get taken seriously. Of particular concern was the way in which a very impressive operational service record was not taken as credible, was torn apart and was dismissed simply because someone had asked not be called Sir.

This sort of casual micro behaviour may seem small, but what if it is replicated at promotion boards? How can we be certain that promotion boards are not unconsciously looking at promotion reports, remembering someone as being a female soldier who kicked up a stink for wanting to be called ‘ma’am’ and then instead promote a male instead, because ‘he’s a good lad’. While there may be checks and balances in play, stopping this unconscious bias is critical because in a closed promotion system, many female personnel may feel that to speak up and ask for equal treatment is to create circumstances where they are career fouling themselves.

The military does not tolerate dissent, it does not tolerate those who question the system or ‘fight the white’ and it holds long grudges against those that do. In small units and Corps, how easy is it to write a report that damns with faint praise those who cause trouble, rather than engage on the meat of the issue and fix it?

Is one of the reasons why there are not enough women at the senior levels of the Services because too many have been career fouled by unconscious bias during report writing sessions, with reporting chains penalising them for daring to ask for something that males take as a given right?

The episode also reinforces the point that females need to work twice as hard for recognition and yet still in the eyes of some do not belong in the battlefield. Despite the fact that Dr Wibble served in Afghanistan, well beyond the wire, often in incredible danger carrying out work that directly saved the lives of dozens of soldiers, she is not in the eyes of some a proper service person because she asked not to be automatically called sir on the phone.

Too many female service personnel are forced to work hard to be taken seriously and to get themselves listened to in a system that feels overwhelmingly like a male boarding school. Even little things like at Sandhurst ensuring there are enough toilets for women to use in lecture halls, so that they can get coffee and not stand in a long queue gets seen as being trouble making by male dinosaurs. Apparently asking for the right to not have to choose between getting a wet, or not wetting yourself in a coffee break is social engineering gone mad in these eyes.


The biggest irony is that the people who complain the loudest are the ones who seemingly have the most entrenched position. No matter how you look at this, it is impossible to see how asking someone to not answer the phone by automatically saying ‘sir’ will damage operational effectiveness, yet this is being seriously cited by some as a reason why this request is a bad thing.

Every time a small request is made or a view is expressed on twitter, not for special treatment, not for something that male personnel don’t get, but just to be treated in the same way and same access as their male counterparts, female military personnel get attacked by the same tired legions of dinosaurs who feel unduly threatened by it.

Not one of them has been able to offer a coherent or rational explanation as to why this is a bad thing. Instead it seems to boil down to fear and insecurity on their part. Perhaps they are scared of being shown up, perhaps they are scared of competition and having incredibly capable female personnel promote ahead of them. Perhaps they are scared of having to take orders from a woman. Rather than deal with this, they make out that the people asking are the problem, and not recognise that they are the problem.

The biggest irony is perhaps that were male soldiers directed to answer the phone and only say ‘good morning Ma’am’ then they would be screaming from the rooftops about how unfair it was, and how sexist it was – particularly in male dominated units. One can only imagine the demands for change that would follow, and the emphasis on how important it is to fix as quickly as possible for the sake of fighting power.

Yet this is exactly what female personnel have asked for – not special treatment but equal treatment. There is no excuse for this not to happen and in the 21st Century there should be nothing contentious about asking for equal treatment in a western military.


What can you do to help challenge these views and ensure that the armed forces are genuinely a force for equal opportunity? For starters, challenge those who assume that equal treatment equals ‘PC gone mad’. Its not ‘PC gone mad’ to ensure that 100% of your workforce is treated and held to the same basic standards where possible.

Secondly, call out micro-sexism – if you see people answering the phone with a ‘Sir’, why not ask them ‘how did you know it was a man ringing you’? Apply a little bit of logic to the situation and step away from the emotion and it quickly becomes nonsensical to apply a gender title when answering the phone to a stranger.

Think about your language – why for example is there a ‘last man out chit’ and not ‘last person out’ chit? If you get offended at the idea of using gender neutral language, why is this the case? If you are offended at changing it, is it not possible that someone else is equally offended at you using it – why not go neutral where its sensible to do so and try to strike a balance. Why is that so difficult to use a slightly different word to reflect 100% of the population?

If you feel offended at not being allowed to use ‘man’, how do you think women feel when they’ve had any hint of female presence in the workforce airbrushed out through language that excludes them? Why wouldn’t you want to reflect 100% of your team in your language, rather than just assuming ‘oh I’m sure they know that manpower covers ladies too’.

Please do read this superb blog by the Naval Officer ‘Fighting Sailor’ about ‘inclusive leadership – or to give it its proper name, leadership’. Its brilliant – it captures eloquently what it means to lead, what it means to build a team and why it is so important we do everything we can to make the team work as one, not weaken it through self-imposed exclusion.

Finally remember the standard you set is the standard you walk past. If you are comfortable with people making snide comments, making life harder for female colleagues, trying to make them work twice as hard to prove they are your equal, then that’s your call. But that’s setting a really low bar when it comes to leading by example.

Call out appropriately when people don’t act in a way that makes us stronger as a team. Make people feel part of the team and if they’re acting a manner that is unprofessional then take action on it. Don’t stand by and watch from the sidelines if you see behaviour at odds with the values and standards of the armed forces – to do so is to perpetuate the problem.

Its not PC gone mad to want to treat people equally, its just good leadership and common sense.

Comments

  1. One minor thing; it's implicit bias not unconscious bias. Though this is me being picky about the casual use of outdated Freudian psychology terms by a lay person, but since this whole piece is about best practice, I thought I'd mention it in passing.

    ReplyDelete
  2. Thank you! I'll try to edit it later to reflect the correct phrase.

    ReplyDelete
  3. Hopefully through the current and planned increase use of Skype, the old desk phone disappearing, this issue will become redundant. In that the name and rank of the caller will be available.

    ReplyDelete
  4. Probably a hangover from the days when phones were new and manned by a clerk.
    When I was courting, my wife was the PA to a retired Group Captain at a large defence company, If he wanted to speak to someone he would ask her to make the call and then she would agree with the recipient's PA to connect them simultaneously.
    Times have moved on.

    ReplyDelete
  5. Fair bit of Pongo bashing here Humps. Valid points on sexism, but I’ve heard Royal Marines regularly answer the phone in a similar manner.

    Also, out of curiosity- why is AB Nesbit MC pictured? Is she also threaders with this phone etiquette?

    My fear is that as certain groups of people are put on a pedestal for their gender or race, we risk celebrating their military achievements for what they are, rather than for their acts of courage or achievement.

    Positive discrimination can be as equally if not more damaging to an organisation.

    ReplyDelete
    Replies
    1. at a guess :-
      The situation started when a Royal Navy officer, an anaesthetist who posts on twitter as @doctorwibble asked the very reasonable question of Twitter

      Delete
  6. Dear Magian A'dah,
    I don’t think you realize how much these emails helped me. You’ve help pull me through the hardest and most painful relationship of my life.
    And I am so happy I did what you said because my ex wants me back now. I’m not so eager to jump back in to it after reading your insights about whether we really should be back together but he wants me again and I could not be more grateful for your help and support. Please keep sending them. You really are amazing! i highly recommend you contact he ( mag1an@protonmail . ch )
    -Stephanie

    ReplyDelete
  7. I don't understand your comment. Are you saying answering the phone with "Sir" is the joke? Because it's never come across that way.

    The military is not like the rest of the world, true. But in the RN and RAF (also parts of the military) they don't answer in this way. So what is so exceptional about garrison working that needs this special piece of phone etiquette? It's not an example of discipline, it's disrespectful to call a female senior Sir face to face so it's not a rank thing.
    You bring up the pointy end and being called on to do something dangerous. How is that relevant to making a phone call? Is the implication that calling women Sir somehow makes them more prepared for something more kinetic?
    Are you familiar with the concept of incremental gains? Lots of small changes add up to a winning edge. Not calling anyone calling Sir is an increment in improving the perception that women are included. Feeling included,being part of the unit, the Army, is part of what builds loyalty, esprit de Corp and ultimately OC. Being excluded undermines all those things and drives people to leave, increment by increment.

    ReplyDelete
  8. Where does the perception of women 'being made to work twice as hard' come from? I'm tempted to say this piece contains a lot of unconscious bias borne out of the authors indignation and frustrations that the world doesn't reflect their world view.

    As an aside, I can't see the need to answer a phone with Sir or Ma'am and that concept just seems very archaic.

    ReplyDelete
    Replies
    1. I posted at unnecessary length to come to a similar balance to yours!

      The idea women work twice as hard is by now almost as hoary a chestnut as any. I was willing to buy it until I worked a quarter century in an organization and saw actual human variation at play. So it goes.

      Delete
  9. I realize that the original post is mainly about the sex/gender issue but I found it interesting that the unknown rank of the caller was also mentioned as an issue.

    That part at least seems trifling. I appreciate that an earlier commenter probably correctly pointed out that [with some analogues in the civilian world] it dates from a time when senior people didn't answer their own phones. That sufficiently explains it. If the military is like the civ world, senior people started making their own calls slightly before they started answering them.

    In that sense, giving the greeting the same way as you started with, but dropping any honorific at all, would seem perfectly reasonable.

    On the other hand, raising the rank issue seems like a mere red herring or smokescreen, as though to add a seeming second reason for change that is really rather weightless. In the case of rank-unawareness, the sir might prove to be wrong, but in that case it's just a minor courtesy that has proved unnecessary. No problem.

    I haven't lived in Britain in quite some time, so I don't know how practices have evolved. I think that in Canada even 25 years ago they were always more egalitarian in formalities, but FWIW, I have participated in seemingly numberless interactions in which honorifics like 'sir' or 'mr' have been traded back and forth regardless of status.

    On the sex issue, a more serious one, I am as ever torn. On the one hand, as I said above, this is one of those cases in which the honorific is not really necessary as part of the greeting since superior rank caller can no longer be assumed.

    On the other, when there have been and are so many serious challenges, it's hard to take seriously the idea that this sort of thing makes female members uncomfortable. I had somewhat hoped the 90s idea of just making "sir" gender neutral would get some purchase. Female personnel, military or civ, seemed to stop liking the word 'madam' or ma'am all at once, so sir as a neutral acknowledgment seemed like it had hope.

    If the alternative is to maintain two salutations but reserve them for situations in which rank and sex are known, that's probably fair.

    I suppose, not for the first time, I find a change reasonable, it's just the rationale offered seems at once neurotic and much too structural for its weight.

    ReplyDelete

Post a Comment

Popular posts from this blog

OP WILMOT - The Secret SBS Mission to Protect the QE2

"One of our nuclear warheads is missing" - The 1971 THROSK Incident

"The Bomber Will Always Get Through" - The Prime Minister and Nuclear Retaliation.